Reviews from customers who have stayed with us
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Rating of 5.0 out of 5 Unique ID (108482016)
Guests Name: susan was travelling as Mature couple
Good stuff: clean tidy very freinly staff
Bad stuff: could have helped with cases had 2 flight of stairs
Overall: very good will come back only 10minutes from town
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Rating of 2.86 out of 5 Unique ID (108855744)
Guests Name: Lawrence was travelling as Young couple
Good stuff: Bed was very comftable, free mini bar was a good plus
Bad stuff: Room suffered badly from damp. Overall it was clean, but under the bed had clearly not hovered for sometime. Was woken up early both mornings at 5am by delieveies (room was right by a delivery entrance). Shower was pretty poor and week (scolding hot to freezing from just a fraction of a turn).
Overall: Average
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Rating of 5.0 out of 5 Unique ID (108346577)
Guests Name: David was travelling as Group of adult friends
Good stuff: Staff very friendly.
Overall: we had a great evening .
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Rating of 3.14 out of 5 Unique ID (107616150)
Guests Name: terence was travelling as Mature couple
Good stuff: the staff were very good
Bad stuff: the shower in our room was not even good enough to be called a hairspray - we tried another rooms shower equally as bad not good enough to was my hair - after travelling a hot shower is a must
Overall: quite good
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Rating of 1.86 out of 5 Unique ID (97205229)
Guests Name: Anonymous was travelling as Solo leisure traveller
Good stuff: It was a charming old building, fifteen minutes walk from the centre of York.
Bad stuff: Shower was the attached to the taps on the bath type and did not work properly. There was no plug in the basin. The bathroom floor was dirty, the wallpaper in the bedroom was old and stained and needed replacing. The room was too warm so I opened a window, only to woken at 5am as a heating boiler/generator switched on. The staff/owners appeared harrassed and tho helpful the help seemed strained as if it was a nuisance.
Overall: My main consideration for this hotel is that if it hadn't been in a prime tourist town like York on a major bank holiday weekend I would have begrudged paying the £50 a night I paid for it. I feel it was only worth half that.
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Rating of 3.14 out of 5 Unique ID (3305039997)
Guests Name: Anonymous was travelling as Family with young children
Good stuff: The accommodation was of an aceptable standard
Bad stuff: The room was next to a main road which was noisy till around midnight. The in room tea and coffee were not replenished and cups were not cleaned.
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Rating of 4.57 out of 5 Unique ID (3304149837)
Guests Name: Carl was travelling as Young couple
Good stuff: The room was clean and tidy. As soon as you walked in it felt like home. The staff were very friendly!
Overall: The outside view of the hotel was not what we were expecting. I had to check that I had come to the right place. Once in side the full character of the building came out. The room was excellent and the breakfast was superb! We both fully enjoyed our stay. The staff were very helpful, nothing was too much bother. I hope to use the hotel again!
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Rating of 2.57 out of 5 Unique ID (2729531)
Guests Name: Ian was travelling as Other
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Rating of 4.14 out of 5 Unique ID (2532936)
Guests Name: katrina was travelling as Mature couple
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Rating of 4.57 out of 5 Unique ID (1983536)
Guests Name: BRYAN was travelling as Mature couple
Good stuff: 4 Poster Bed. Staff were friendly. Security of car park.
Bad stuff: Perhaps lock car park gates a little later (say 11.00 rather than 10.00pm)
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Rating of 3.86 out of 5 Unique ID (2052221)
Guests Name: Kenneth was travelling as Group of adult friends
Good stuff: The room was clean and bright with adequate facilities and generally better than expected.
Bad stuff: Reception, though pleasant, was not always available when required. Daily changing of towels would be desirable. Refilling of the coffee/tea tray in the room was not fully carried out after the first day.
Overall: A pleasant cottage style oak beamed dining room for breakfast though, as a result, little natural light. A small cosy bar area but with very limited hours - 6.30pm to 9.30pm. No other facilities.
Our room to the front was a little noisy but, as late bedders, the traffic was significantly reduced by the time we turned in. Nice staff though some of the younger ones seemed inexperienced and somewhat uncertain.
Overall, good value as a base for York located in a nice area (Clifton) about one mile out of town from the Minster.
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Rating of 4.0 out of 5 Unique ID (2529112)
Guests Name: mark was travelling as Young couple
Good stuff: it was a nice an friendly place and environment
Overall: the hotel had a quiet atmosphere but was a nice and friendly place. teh rooms had a dated decor but it was only for a place to stay.
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Rating of 3.0 out of 5 Unique ID (2329544)
Guests Name: Anonymous was travelling as Family with young children
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Rating of 2.0 out of 5 Unique ID (2219470)
Guests Name: dawn was travelling as Young couple
Good stuff: Good breakfast.
Bad stuff: We had a superior room which was small with a shower room but no bath.
Overall: Did not believe the hotel was good value for money. The interior was tired and dated. Our room which was meant to be a superior room was very small and cramped. The ensuit was a very small shower room. We stayed two nights during this time our bed wasn't made or our tea and coffee suplies refreshed. However it was in a good location and the 15min walk along the river into York was very pleasant.
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Rating of 3.57 out of 5 Unique ID (2063407)
Guests Name: Anonymous was travelling as Mature couple
Bad stuff: No Parking
Overall: There was little or no parking available. Had to run out, move the car, feed the machine several times in the evening.
The dining room experience was not good. Staff did not speak good English and were not familiar with the dishes being served in particular the desserts. Also it was very hurried ... quick show of menu and dishes whisked away too quickly.
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Rating of 3.0 out of 5 Unique ID (2222206)
Guests Name: Anonymous was travelling as Young couple
Good stuff: The hotel itself and facilities were of a good standard. The room was slightly on the small side but comfortable.
Bad stuff: The check in staff were rather 'abrupt', after mistaking myself and my partner for somebody else. When corrected they became less abrupt.
Overall: I would rate my stay a 7 out of 10. I do not know whether I would stay at this hotel again or recommend to my friends or family.
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Rating of 4.29 out of 5 Unique ID (2175584)
Guests Name: Anonymous was travelling as Solo business traveller
Good stuff: Quiet with a good home-cooked breakfast
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Rating of 2.29 out of 5 Unique ID (1801193)
Guests Name: Michael was travelling as Mature couple
Good stuff: Hotel was close to York city and very convienient to stroll into city.
Bad stuff: Hotel staff quite helpful but rooms are very dated with cheap plastic flower displays.
Overall: The outside of the hotel was impressive but inside lacked any atmosphere and was very dated, it needs a general overhaul and get rid of those tacky plastic flower displays!
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Rating of 3.14 out of 5 Unique ID (1676372)
Guests Name: Anonymous was travelling as Group of adult friends
Good stuff: Staff friendly; good location.
Bad stuff: Shower from room above leaked through bathroom ceiling so that we had to move rooms.
Overall: Car park was difficult to access. We were blocked in for the duration of our stay (which was fine until Sunday am)- and as reception do not take registration number details - we had to wait for nearly all other vehicles to be removed before we could leave. This delayed our departure by about an hour.
Reception staff were very pleasant and helpful. Breakfast was nicely cooked but served whilst people were still eating their cereal!
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Rating of 3.57 out of 5 Unique ID (1635919)
Guests Name: Anonymous was travelling as Young couple
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