The Elmbank York The Mount Online Booking

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A historical building just a short walk from the protective city walls and the race course make this the ideal place to base yourself whilst visiting our ancient city of York. A warm welcome from a dedicated team of staff awaits you and we will ensure you have a pleasant and relaxing stay with us.

Ancient and modern, medieval and mystical, our city founded by the Romans nearly 2000 years ago is steeped in history and waiting for you to discover its delights.

York Minster - the largest Gothic Cathedral in Northern Europe and the Jorvik Viking Centre are the most visited sites in York. Warriors, craftsmen and traders who made their mark on this fine city. Marvellous museums paying tribute to Art, Brewery, Rail, Richard III, Castle and Dungeon are all top priority. For Theatre goers - Theatre Royal and the Grand Opera House are two of the favourites.

View the city from a different vantage point by taking a boat trip down the river, sun yourself on the sun decks, enjoy the English summer and sip something cool whilst taking in all the sights.

Leisurely lunches, coffees and people watching whilst you relax and then perhaps head for some serious shopping along Coney, Parliament and Spurriergate. Browse around the ancient streets where the ladies of the night once frequented - Grape Street - now home to exclusive shops and restaurants, Petergate and Goodramgate - home to the oldest row of houses dating back to the 14th century.

Take a tour around the city walls, part-take in a ghost hunt and perhaps visit the psychic museum on Stonegate for some insightful and interesting Revelations.

Room prices are available from

GBP 38.00

Accommodation
Rating

International: 3 Star, Tourist Board: 3 Star
Guest Rating of
3.44 out of 5

Facilities include

Parking & Transportation

Free Street Parking
Free carpark for 16 cars
Free car park

Concierge Services

Dry Cleaning / Laundry Service

Hospitality

Restaurant
Lounge / Bar

Business Facilities

Colour photocopying
Flip Charts

Checking In available from 14:00 hours
Checking Out must be completed by 11:00 hours

Payment in our hotel is accepted by American Express, Diners Card, Master Card, Visa, Switch.

CANCELLATION POLICY: null

Good stuff: The large family room was great. The Old fashioned style of the hotel was very seasonal, making it very christmassy. Most staff very pleasant

Bad stuff: Staff could not understand some of our requests especially at meals times.Kept bringing us the wrong food in the wrong order and rushed us too. Food not very good and we did not feel it was good value. we paid £92.00 for a family meal and it was cold and boring. We were on a christmas break and wanted a xmas meal (which we got) but were put in a cold uninviting room that was empty of decoration and no one else in there. We would not of booked the meal if we had known that. The family room was a great size but the creaking above it was awful. such a shame.

Overall + Stuff we would like to have known: I really liked the position of Hotel,style of hotel.However it needs a little refurbishment and was not very clean in some places. We were given a double room on arrival which was cold and dismal and badly decorated(room 209 I think). So we refused it and all stayed in the family room which was a great size. Not the break we asked for but turned out well in the end. I would stay in the hotel again but would not have meals and would ask for more information about the rooms. Also the Bar could be more welcoming. The best place in the hotel is below the lovely stair case.

Good stuff: The hotel was really good value for money with a warm and friendly atmosphere from the moment we walked in. There were plenty of tea and coffee / refreshments in our room and the room was clean and tidy. We also liked the fact that the hotel was so close to the city. We have already made plans to come again and stay in the hotel for a weekend break.

Overall + Stuff we would like to have known: The hotel was clean / tidy and comfortable. The staff were friendly and helpful. Plenty of refreshments and clean extra linen in rooms. The car park is spacious and there is a comfortable reception / bar area inside the hotel. Real good value for money. We would definately come back.

Bad stuff: From the moment I stepped in the door until the moment I left. Extremely poor accomodation, dirty, unhelpful/uncaring staff.

Overall + Stuff we would like to have known: Had payment not been demanded as soon as we stepped in the door - we would have left within 10 minutes of arrival.

Good stuff: The main communal areas had excellent decoration, was comfortable and sympathetically lit

Bad stuff: The ensuite was very dated, and the shower was extremely difficult to set to the right temprature, my partner found the mattress quite hard, and wasn't comfortable, i on the other hand was quite happy with the mattress!

Good stuff: proximity to York City sights and railway

Bad stuff: the appaling state of the bathroom with fallen down tiles and other unrepaired damages. A poor English breakfast at a high price in a narrow room with a howling draught.

Good stuff: The hotel is a splendid art nouveau building, close to the centre of the city

Bad stuff: In my room, the lodge across the road, the curtains did not fit the windows so I woke very early.

Overall + Stuff we would like to have known: I chose this hotel because it is an hostoric building and I think that its state of preservation and upkeep is very much to be admired. The staff were very helpful. But my stay was ruined by the very skimpy curtains which meant that I woke very early in the morning.

Good stuff: rooms were clean and well presented, hotel was beautiful

Bad stuff: unable to smoke in room. reception staff were not welcoming which is not ideal way to start any hotel stay no matter how beautiful the surroundings. A smile would not have gone amiss!

Good stuff: Available for one night (unlike many in York.)

Overall + Stuff we would like to have known: A little further from center that antisipated,especially if raining.

Bad stuff: cleanliness and shabbiness

Good stuff: Arts and Crafts interior decoration

Bad stuff: More car parking Better sound attenuation - other guests were noisy

Overall + Stuff we would like to have known: Room smelt smoky for a non-smoking room. Had to park a long way from the hotel. Brown bread for breakfast please. Dinner menu not inviting - but we walked into York and had an excellent dinner.

Good stuff: The location. The rooms in the Elmbank lodge. The patina of the hotel itself.

Bad stuff: Customer service.

Overall + Stuff we would like to have known: We were staying in York to visit our son who is at the University. We ended up using the hotel just as somewhere to sleep which was perfectly satisfactory however:- Reception were unable to accept my Credit Card to pay for the room since it was not of the Chip & Pin variety though a perfectly valid card. Fortunately I had sufficient cash to pay for the room but what would have happened if I had not? The staff were very offhand and not helpful in this situation. We asked about an electric fan for the room - it was very hot weather - and were informed somewhat curtly that they had neither air conditioning nor fans. When trying to book the room, we had forgotten it was Royal Ascot at York week. Whether prices were inflated just for the week I don't know but £105 for the room excluding breakfast (at an additional £10 each! - we didn't bother) and £3 for a pint of beer all felt a bit of a rip off. We would not stay there again if rooms in other hotels (which we did attempt to book but because of Ascot, availability was a problem) were available. I'd rather pay a bit more in a really good hotel rather than get ripped off in this one.

Good stuff: the feeling of grandeur the building gave and friendly staff!

Bad stuff: Our room was quite small, although, expecting no bigger for what we paid.

Overall + Stuff we would like to have known: Very interesting building with some original features. If the breakfast was cheaper we would've eaten at the hotel. Generally a very pleasant stay.

Good stuff: The room was a great size and it was very clean

Bad stuff: There was no iron in the room

Overall + Stuff we would like to have known: The hotel was set in a really excellent location. The room we had was a lot bigger than normal rooms. The staff were friendly.

Good stuff: Lovely dining rooms. A quality hotel, well maintained.

Overall + Stuff we would like to have known: They had coach parties which made lounges crowded at times. Very noisy overnight, due to group of other guests having parties, celebrating till 4.30am

Overall + Stuff we would like to have known: directions to hotel from motorway or city centre.very friendly hotel staff and very helpful when asking about events in York.

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