Reviews from customers who have stayed with us
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Rating of 3.43 out of 5 Unique ID (108349977)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Good location, very helpful staff
Bad stuff: Bed too small and uncomfortable. Heating failed during the night.
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Rating of 1.86 out of 5 Unique ID (108839822)
Guests Name: Anonymous was travelling as Solo leisure traveller
Good stuff: Location (near to town centre) was good, car parking was good in town centre hotel. Reception staff were helpful
Bad stuff: The room was very, very small, poorly decorated, it wasn't clean, it was shabby and run down, tiles hanging off in bathroom, wallpaper hanging off, TV was small and stuck on top of a wardrobe. Bed and bedding was old. When I went into breakfast no-one greeted me, I had to ask if I should sit down, I said good morning when the waitress came, she didn't respond and just asked what I wanted for breakfast.
Overall: Room was very disappointing and I contemplated moving the night I arrived but it was late. I didn't have time to find somewhere else to stay.
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Rating of 1.43 out of 5 Unique ID (108842165)
Guests Name: Simon was travelling as Mature couple
Bad stuff: where to start? mould in bathroom. bedding substandard etc.
Overall: wont go into to much detail but this is probably one of the worst stay overs we have had in a long time. (we regulary test accommodations all over the world -not England- but if this was one of our site inspection tours this hotel would get a 2 out of 10.
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Rating of 4.71 out of 5 Unique ID (108246882)
Guests Name: sarah was travelling as Young couple
Good stuff: the staff were very friendly, breakfast was lovely and well organised, location lovely and quiet but central
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Rating of 4.43 out of 5 Unique ID (108382273)
Guests Name: Claire was travelling as Group of adult friends
Good stuff: The room was a good size.
Bad stuff: The beds were very soft.
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Rating of 4.57 out of 5 Unique ID (108969841)
Guests Name: Beverley was travelling as Young couple
Good stuff: we were very happy with the check in at reception, the hotel was very easy to find and the staff were very helpful,thought the grounds of the hotel were absolutley beautiful and well presented. found that the food was very tasty and affordable.
Bad stuff: was not quit happy with the room has it was very porky and very hot.
Overall: would definitley stay in the hotel again but in a different room. we found the hotel very warm and welcoming.
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Rating of 4.14 out of 5 Unique ID (107366156)
Guests Name: Anonymous was travelling as Family with young children
Good stuff: friendly service, big room, good breakfast, excellent environment
Bad stuff: a little expensive about accomodation, hope to get reasonable price
Overall: York is beautiful. If I had time, i would like to stay here longer.
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Rating of 4.0 out of 5 Unique ID (107501241)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: excellent location, hotel was homely if a little oldfashioned in decor
Bad stuff: plumbing from other rooms noisy. curtains in bedroom did not keep out light so we were awake at 6am every morning.
Overall: comfortable basic hotel
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Rating of 5.0 out of 5 Unique ID (107516610)
Guests Name: Maxine was travelling as Mature couple
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Rating of 4.29 out of 5 Unique ID (107987418)
Guests Name: Alan was travelling as Mature couple
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Rating of 5.0 out of 5 Unique ID (107323090)
Guests Name: martin was travelling as Mature couple
Good stuff: Friendly staff especially the lady on reception on sunday morning.
Overall: Nice ambience within the hotel, very helful staff.
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Rating of 3.57 out of 5 Unique ID (107896513)
Guests Name: Anonymous was travelling as Group of work colleagues
Good stuff: The room was spacious with plenty of towels, toiletries and tea making facilities. The variety of food availble for breakfast was tremendous. I was glad to see you had soya milk on offer as well as ordinary milk. We had evening meals twice and the food was cooked beautifully with a good choice of vegetables.
Bad stuff: There was no tourist information at all left in my room, although my friend had a brochure in hers. I also did not have a Gideons Bible even though my friend had one in her room.
The choice of soup and roast dinner did not vary on the two nights we visited the restaurant for dinner. It would have been nice to have a different soup on the second visit.
Overall: The hotel was quiet and felt relaxed. It was well situated for walking into town although it felt like more than a 10 minute walk to the railway station.
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Rating of 4.43 out of 5 Unique ID (107240942)
Guests Name: Anonymous was travelling as Solo business traveller
Good stuff: Buildings - history - staff - breakfast - situation
Bad stuff: view from window only onto Coach in carpark - cant please everyone!
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Rating of 4.0 out of 5 Unique ID (97840175)
Guests Name: Anonymous was travelling as Same sex couple
Good stuff: Friendly, comfortable, clean, good location
Bad stuff: Request for specific type of room had not been picked up
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Rating of 4.43 out of 5 Unique ID (97069075)
Guests Name: Stuart was travelling as Other
Good stuff: Well located and the hotel had a lot of character.
Overall: Very pleased with the hotel and its staff.
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Rating of 4.0 out of 5 Unique ID (97254624)
Guests Name: SIMON was travelling as Young couple
Good stuff: The whole complex was well organised, a pool and gym were available. We enjoyed being in the centre of York and enjoying all the evening life be it the pubs or restaurants. We were surprised it was only a 2 star hotel.
Overall: It was a great weekend and would return there without any hesitation.
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Rating of 2.14 out of 5 Unique ID (97733777)
Guests Name: shirley was travelling as Mature couple
Bad stuff: damp smell very expensvie
Overall: over price on food and drink breckfast was full of grease rooms were damp
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Rating of 4.29 out of 5 Unique ID (97083401)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: It was clean and walkingdistance to town. Also liked the garden outside the hotel. It was inviting. Staff was serviceminded.
Bad stuff: The room seemed old and worn out. We heared banking (like a door slamming)noises from downstairs day and night. Maybe from the kitchen.
Overall: I enjoyed my stay, apart from the fact that the room was not what I expected.
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Rating of 4.29 out of 5 Unique ID (97898157)
Guests Name: Brigid-Mary was travelling as Mature couple
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Rating of 4.86 out of 5 Unique ID (97085439)
Guests Name: David Arfon was travelling as Solo business traveller
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