Reviews from customers who have stayed with us
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Rating of 3.71 out of 5 Unique ID (108698143)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Good value. Good location - within easy walking distance of all major places of interest. Buffet breakfast very good.
Bad stuff: No directions on how to find hotel. Check-in and check-out staff were efficient but not very friendly or welcoming. Room overlooking street noisy late at night and early in the morning.
Overall: Generally good. Some directions on how to get to the hotel for those unfamiliar with York would be helpful.
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Rating of 4.71 out of 5 Unique ID (108490437)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: great location for city sightseeing everything is easy to get to.
Overall: very relaxing break
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Rating of 4.43 out of 5 Unique ID (108237504)
Guests Name: Anonymous was travelling as Family with older children
Good stuff: Great location, friendly and helpful staff, large and comfortable room. Child frindly. Short work in to main shopping area and york minster.
Bad stuff: Found restaurant expensive but local cafes, pubs, restaurants were very good and better priced.
Overall: Great!
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Rating of 4.43 out of 5 Unique ID (108855045)
Guests Name: Anonymous was travelling as Mature couple
Overall: Everything was very good, and loved the view from the riverside room. Everyone was very friendly and accommodating, and efficient. Wonderful location, too.
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Rating of 5.0 out of 5 Unique ID (108685708)
Guests Name: Anonymous was travelling as Young couple
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Rating of 3.86 out of 5 Unique ID (107636709)
Guests Name: Anonymous was travelling as Family with older children
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Rating of 4.71 out of 5 Unique ID (108827760)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Staff were very good, room was just perfect, we will return.
Bad stuff: Didn't see any problems during our stay.
Overall: As my wife is disabled the room which we had with the river view made her holiday complete thank you all very much.
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Rating of 4.14 out of 5 Unique ID (107388095)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: hotel was very central to attraction and shops. brekfast was leisurly and had lots of choice, staff cleared up immediatly. staff were polite on giving advice on alternitive car parking which was a few mins away from hotel.
Bad stuff: that our view was poor, not on riverside which woud have made it more enjoyable. we did'nt book car park and no spaces left when we arrived.
Overall: really enjoyed our stay in hotel and would definately stay again. it was good value for money. would book car park next time.
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Rating of 4.0 out of 5 Unique ID (107894447)
Guests Name: Anonymous was travelling as Mature couple
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Rating of 4.0 out of 5 Unique ID (107725664)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Hotel in a great location
Bad stuff: I asked for 'river view if possible' but was not aware that it was chargeable at £10.00 per night, which meant that we had an extra £20.00 on the hotel cost on checking out
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Rating of 4.29 out of 5 Unique ID (107951822)
Guests Name: Anonymous was travelling as Young couple
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Rating of 3.29 out of 5 Unique ID (107738393)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Hotel was fairly quiet with nice views over river. Hotel bar was good and staff welcoming. The cleaning staff were extremely friendly and efficient.
Bad stuff: The staff on reception were not welcoming at all and were slow to attend to your needs. The hotel itself needs some renovation as it is a bit tired looking.
Overall: Average. The cooked breakfast was a disappointment as the bacon was really salty and there were only scrambled eggs available. Sometimes it was all overcooked. A breakfast freshly cooked to order would have been a nicer option.
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Rating of 4.86 out of 5 Unique ID (107113868)
Guests Name: Anonymous was travelling as Mature couple
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Rating of 4.14 out of 5 Unique ID (107204013)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Very good room and situation and high quality staff.
Bad stuff: Car park access.
Overall: Very satisfactory experience.
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Rating of 3.57 out of 5 Unique ID (97652926)
Guests Name: John was travelling as Solo business traveller
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Rating of 3.86 out of 5 Unique ID (97792107)
Guests Name: Anonymous was travelling as Group of adult friends
Good stuff: good accomodation at a good price being easy walking distance for all tourist attractions.for £5.sterling we were able to upgrade to a rivers view .Our front of house was a charming young lady called Lucy who was so very helpful. After that we found all staff very curteous helpful & smiling. Something lacking these days in a lot of places. We were entertaining a Visitor from Australia who was delighted. We would stay again.
Bad stuff: Lack of daytime facilities.
Overall: We arrived at lunch time so had to wait a short time for our room. No facilities during the day so we had to go out for refreshments but Hey ! this was just a short walk to endless eating places. The staff in the hotel were great.We would stay here again .
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Rating of 2.86 out of 5 Unique ID (97299387)
Guests Name: Anonymous was travelling as Solo leisure traveller
Good stuff: Convenience for amenities
Bad stuff: Very noisy-poor noise reduction, breakfast poor choice
Overall: Breakfast could be vastly improved, noise from local clubs and pubs excessive.
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Rating of 4.29 out of 5 Unique ID (99464315)
Guests Name: Anonymous was travelling as Solo business traveller
Good stuff: the room was spacious and the views across the river lovely,
Overall: Location was excellent and the room was of high standard
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Rating of 4.86 out of 5 Unique ID (99122097)
Guests Name: Anonymous was travelling as Young couple
Good stuff: modern clean and close to york city centre
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Rating of 3.71 out of 5 Unique ID (3305157549)
Guests Name: Anonymous was travelling as Mature couple
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