Reviews from customers who have stayed with us
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Rating of 4.14 out of 5 Unique ID (107388095)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: hotel was very central to attraction and shops. brekfast was leisurly and had lots of choice, staff cleared up immediatly. staff were polite on giving advice on alternitive car parking which was a few mins away from hotel.
Bad stuff: that our view was poor, not on riverside which woud have made it more enjoyable. we did'nt book car park and no spaces left when we arrived.
Overall: really enjoyed our stay in hotel and would definately stay again. it was good value for money. would book car park next time.
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Rating of 4.0 out of 5 Unique ID (107894447)
Guests Name: Anonymous Guest was travelling as: Mature couple
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Rating of 4.0 out of 5 Unique ID (107725664)
Guests Name: Anonymous Guest was travelling as: Young couple
Good stuff: Hotel in a great location
Bad stuff: I asked for 'river view if possible' but was not aware that it was chargeable at £10.00 per night, which meant that we had an extra £20.00 on the hotel cost on checking out
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Rating of 4.29 out of 5 Unique ID (107951822)
Guests Name: Anonymous Guest was travelling as: Young couple
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Rating of 3.29 out of 5 Unique ID (107738393)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: Hotel was fairly quiet with nice views over river. Hotel bar was good and staff welcoming. The cleaning staff were extremely friendly and efficient.
Bad stuff: The staff on reception were not welcoming at all and were slow to attend to your needs. The hotel itself needs some renovation as it is a bit tired looking.
Overall: Average. The cooked breakfast was a disappointment as the bacon was really salty and there were only scrambled eggs available. Sometimes it was all overcooked. A breakfast freshly cooked to order would have been a nicer option.
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Rating of 4.86 out of 5 Unique ID (107113868)
Guests Name: Anonymous Guest was travelling as: Mature couple
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Rating of 4.14 out of 5 Unique ID (107204013)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: Very good room and situation and high quality staff.
Bad stuff: Car park access.
Overall: Very satisfactory experience.
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Rating of 3.57 out of 5 Unique ID (97652926)
Guests Name: John Guest was travelling as: Solo business traveller
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Rating of 3.86 out of 5 Unique ID (97792107)
Guests Name: Anonymous Guest was travelling as: Group of adult friends
Good stuff: good accomodation at a good price being easy walking distance for all tourist attractions.for £5.sterling we were able to upgrade to a rivers view .Our front of house was a charming young lady called Lucy who was so very helpful. After that we found all staff very curteous helpful & smiling. Something lacking these days in a lot of places. We were entertaining a Visitor from Australia who was delighted. We would stay again.
Bad stuff: Lack of daytime facilities.
Overall: We arrived at lunch time so had to wait a short time for our room. No facilities during the day so we had to go out for refreshments but Hey ! this was just a short walk to endless eating places. The staff in the hotel were great.We would stay here again .
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Rating of 2.86 out of 5 Unique ID (97299387)
Guests Name: Anonymous Guest was travelling as: Solo leisure traveller
Good stuff: Convenience for amenities
Bad stuff: Very noisy-poor noise reduction, breakfast poor choice
Overall: Breakfast could be vastly improved, noise from local clubs and pubs excessive.
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Rating of 4.29 out of 5 Unique ID (99464315)
Guests Name: Anonymous Guest was travelling as: Solo business traveller
Good stuff: the room was spacious and the views across the river lovely,
Overall: Location was excellent and the room was of high standard
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Rating of 4.86 out of 5 Unique ID (99122097)
Guests Name: Anonymous Guest was travelling as: Young couple
Good stuff: modern clean and close to york city centre
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Rating of 3.71 out of 5 Unique ID (3305157549)
Guests Name: Anonymous Guest was travelling as: Mature couple
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Rating of 4.0 out of 5 Unique ID (3304658233)
Guests Name: Cath Guest was travelling as: Mature couple
Good stuff: convenient for travel and for town centre
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Rating of 4.86 out of 5 Unique ID (3304723642)
Guests Name: Anonymous Guest was travelling as: Solo leisure traveller
Good stuff: Location, convenience, straightforwardness, the the balcony from the bar overlooking the river.
Bad stuff: Hardly anything
Overall: This was ideal for me for an overnight stop in York, very well located, a reasonable price with buffet breakfast as well. There is always a place in every town where the price/location/quality graph intercepts, and this was it for me. I don't drive, so no problem about parking, I had a spacious corner double room, with two windows, and views of the river and the Minster. I enjoyed a pint of John Smith's Yorkshire Bitter sitting on the small and uncrowded balcony late in the evening.
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Rating of 2.86 out of 5 Unique ID (3304925627)
Guests Name: DIANE Guest was travelling as: Mature couple
Good stuff: The location was excellent. The breakfast was excellent, if we had known it was that good we would have had an evening meal the previous night. The morning receptionist was different and very pleasant.
Bad stuff: No chiller in the room. I stood at the reception while three receptionist were on duty but they took several minutes to acknowlege me or even look at me, i felt as though i was putting them out being there. Under the kettle was dirty. The soap dispenser was broken.
Overall: Chiller in room, it was very hot and i do not drink hot drinks at all. Location was very good but was not made to feel welcome by the check in receptionist. One suggestion i would make would be for the waitress to bring the hot drinks to the table for breakfast as i thought it was a health and safety issue carrying hot liquid across the dining room. The breakfast was the high point of the visit.
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Rating of 3.57 out of 5 Unique ID (3304175061)
Guests Name: Anonymous Guest was travelling as: Group of adult friends
Good stuff: Good location, friendly staff, clean.
Bad stuff: Unable to get a coffee during the day other than kettle in room. On last day returned to hotel after check out & no service available.
Overall: Due to the flood level there are a number of stairs into the reception area. Although there is a disabled lift available, it is still awkward for non disabled people with cases to reach reception & there does not appear to be any assistance from hotel. If we could not get a coffee at 2:00 p.m. (which is check in time) as only one person was on reception, there cannot be any staff available to help out. Hotel offers good but basic service - people visiting York should be aware that it is difficult to find anywhere to eat by 10:00pm. The city shuts down early if you are not a clubber. for example if you are doing one of the walks or attending a show, it would be advisable to eat first.
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Rating of 4.0 out of 5 Unique ID (2870395)
Guests Name: Steven Guest was travelling as: Mature couple
Good stuff: Location and standard of hotel
Bad stuff: Nothing
Overall: Very enjoyable, would diffinitely stay here again. Wonderful weekend.
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Rating of 4.43 out of 5 Unique ID (3304241829)
Guests Name: Anonymous Guest was travelling as: Mature couple
Good stuff: smart,fresh,clean,modern,professionally run.
Bad stuff: Beds too firm
Overall: The hotel is in a great location beside the river. Easy to get to the city centre and all ameneties.Professionally run and maintained to a very good standard. Value for money - excellent.
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Rating of 4.57 out of 5 Unique ID (3304524922)
Guests Name: Darren Guest was travelling as: Family with young children
Good stuff: Quality of hotel, position right in the city walls.
Bad stuff: Nothing about hotel only experience below.
Overall: Travelling with young children, a family had also booked room nextdoor and also across from us, Parents stayed in one room and children in opposite room, so they were back and too shouting and knocking on the parents door until 11.30pm then they were doing the same at 7.20am, hard to get my children off to sleep and were woken early which obviously wasn't enjoyable as we visited to relax!! But ease of booking,hotel,staff,food,location,accomodation of a very high standard and will use the hotel again when in York, and have already recommended to family and friends to use the hotel in future.
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