Rating out of 5: 2.43 Unique ID(3304951566) Guests Name: KEVIN Guest was traveling as: Solo leisure traveller
Good stuff: CLOSE TO RAILWAY STATION
Bad stuff: THE PRICE £114 WITHOUT BREAKFAST. EUROPE WOULD HAVE PROVIDED TWO NIGHTS PLUS BREAKFAST IN CLEAN, MODERN DECOR.
Overall + Stuff we would like to have known: GOOD POSITION, SHABBY DECOR, SMALL ROOMS, DUST ON SURFACES AND UNSEEN CARPET, HAIR GRIP LEFT IN BATHROOM, FAULTY LIGHTS IN BATHROOM.TELEVISION ARIEL NOT PLUGGED IN. VERY LIMITED HANGING SPACE.AT £114 A NIGHT WITHOUT BREAKFAST A RIP-OFF, EVEN FOR YORK.
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Rating out of 5: 3.57 Unique ID(3304652613) Guests Name: John Guest was traveling as: Solo business traveller
Good stuff: Friendly helpful check-in staff
Bad stuff: Small room
Overall + Stuff we would like to have known: Check - friednly and helpful Bar and restaurant food - expensive Hotel - clean
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Rating out of 5: 3.71 Unique ID(3304173289) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: We like the fact that the hotel, when updated, retained the same ambience of the decor of the past. It is a bit like stepping back in time.
Bad stuff: Disappointed that The Rose Room was undergoing renovation and not available for dinner. The hotel garden was in need of attention.
Overall + Stuff we would like to have known: The staff all seem rather young and, I think, will benefit from more experience. The Concierge service should have more up-to-date information available and go the extra mile to be helpful. Brochure of York was not current. Our traveling companion was directed to out-of-town mall instead of the several shops available in the City Centre when she inquired about wool and needlework shops. Staff was efficient and did quickly follow procedures when we had to evacuate due to fire alarm, but attitude of some staff, while guests were assembled in the garden and not knowing what was wrong, seemed a bit casual while we waited for the all clear. Evacuations should always be taken seriously.
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Rating out of 5: 4.43 Unique ID(3304343034) Guests Name: John Guest was traveling as: Mature couple
Good stuff: THe accommodation was very comfortable great views of York
Bad stuff: Disability access to the Spa, walk in areas to Pool and other facilities are inadequate for people with mobility difficulties. Bar prices are extreme.
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Rating out of 5: 3.71 Unique ID(3304391851) Guests Name: Anonymous Guest was traveling as: Solo business traveller
Good stuff: Housekeeping
Bad stuff: Heating system in some Bathrooms
Overall + Stuff we would like to have known: To have info aboutupgraded and not upgraded room allocation . Very pleased with a Reception staff,particularly with a Polish girl and her colleague on the same shift.
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Rating out of 5: 4.29 Unique ID(3304377557) Guests Name: Raymond Guest was traveling as: Solo business traveller
Good stuff: Good quality very clean and comfortable
Bad stuff: I had to return the meal as it was not cooked to the standard that you would expect. The restaurant staff did not seemed concerned so we had to call for a Manager, it was then resolved
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Rating out of 5: 4.86 Unique ID(2842117) Guests Name: Anonymous Guest was traveling as: Young couple
Good stuff: Friendly service and good facilities
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Rating out of 5: 3.86 Unique ID(2830985) Guests Name: Adam Guest was traveling as: Young couple
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Rating out of 5: 4.43 Unique ID(2874799) Guests Name: Anonymous Guest was traveling as: Solo business traveller
Good stuff: Pleasent surrounding and good breakfast / service
Bad stuff: Room 342 had very very squeeky door hinges.
Overall + Stuff we would like to have known: A bar snacks after 10.30 pm would be usefull. I did'nt want to eat alone in my room and the restaurant was closed. Apart from that, an excellant stay and the proximity to the train station makes it even more appealing for future visits.
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Rating out of 5: 3.0 Unique ID(2855031) Guests Name: Anonymous Guest was traveling as: Solo leisure traveller
Good stuff: The central position and proximity to the railway station
Bad stuff: value
Overall + Stuff we would like to have known: The room was small (smaller than a budget hotel group room). The reception, and public rooms were very nice. The dinner menu was limited.
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Rating out of 5: 3.86 Unique ID(2684258) Guests Name: Anonymous Guest was traveling as: Other
Good stuff: Furnishings could be updatedc
Bad stuff: In both the bar and the restaurant a drink and a meal advertised on the bar list and on the menu respectively were not available and I was led to believe the menu was compiled afresh daily
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Rating out of 5: 4.71 Unique ID(2169037) Guests Name: Colin Guest was traveling as: Solo leisure traveller
Overall + Stuff we would like to have known: I have have given this hotel a high rating for service as I enjoyed my stay. However, like the vast majority of hotels in the UK, it continues to discriminate against single people by charging higher per person rates for single occupancy of single rooms than for double. I would have more sympathy with hotels when they bleat about reduced usage (eg after 9/11) if they did not try to make money out of single people.
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Rating out of 5: 4.71 Unique ID(2439415) Guests Name: Carol Guest was traveling as: Other
Good stuff: It was both modern and clean. The ironing board was definately useful.
Bad stuff: The seating in the bar area was not very comfortable or easy to relax in.
Overall + Stuff we would like to have known: For a visit to York City to see its galleries,museums and York Minister the Hotel is ideally positioned for both rail and car travellers. With the City tour buses stopping right outside it is easy to get around. The hotel staff are both helpful and extremely polite. Breakfast will certainly set you up for a days sightseeing or meeting, the choice allows for some unusual combinations !
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Rating out of 5: 4.0 Unique ID(2113966) Guests Name: Gary Guest was traveling as: Young couple
Good stuff: We had an excellent view from our hotel room.We were impressed with the facilities in the room.
Bad stuff: The prices of room service were way to expensive ie.we paid £5.95 for a single sandwich, a bit of salad and a hand full of crisps.
Overall + Stuff we would like to have known: The check in process was very good within 5 minutes we were checked in.The staff were excellent,they were very friendly and polite.We were impressed with room,the facilities were brilliant!the only down side are the prices, it was really expensive.we were charged for breakfast we never had.during our stay a domestic technician walked in our room,genuine accident, but should have checked more carefully what rooms were going to be empty.Overall our stay was enjoyable and we shall go back again.
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Rating out of 5: 3.57 Unique ID(2609055) Guests Name: Anonymous Guest was traveling as: Solo leisure traveller
Good stuff: Location - very convenient
Breakfast - excellent, though expensive
Bad stuff: Get a concierge who knows his job and can do it well
Reserve car parking space
Overall + Stuff we would like to have known: The hotel is an imposing one in a very convenient location for the City of York. Car parking can be difficult. I booked a single room, which was adequate but much smaller than many more modern hotels offer. Everything worked well. I ate only breakfast: the quality of food and service was excellent, but pricy.
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Rating out of 5: 4.86 Unique ID(2300241) Guests Name: Ann Guest was traveling as: Group of adult friends
Good stuff: A bit small by American standards but comfortable and with a great bathroom.
Bad stuff: The one porter was attentive and very accomodating but the poor man was run ragged having to take care of the whole hotel.
Overall + Stuff we would like to have known: An elegant old hotel that has been updated and is well appointed and comfortable. Food was excellent and the flower arrangements in the public rooms were smashing.
Location, just across the street from the station, is a real plus.
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Rating out of 5: 2.29 Unique ID(2426654) Guests Name: william Guest was traveling as: Mature couple
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Rating out of 5: 1.57 Unique ID(2494923) Guests Name: Anonymous Guest was traveling as: Solo leisure traveller
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Rating out of 5: 4.29 Unique ID(2211157) Guests Name: Martyn Guest was traveling as: Solo business traveller
Good stuff: Welcoming staff, well kept ornate building, spacious room, excellent breakfast, nice gardens, close to city centre.
Bad stuff: A sign within the railway station pointing to the hotel entrance. Double glazing at rear to cut out overnight station noises.
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Rating out of 5: 3.43 Unique ID(1966689) Guests Name: donna Guest was traveling as: Other
Bad stuff: Listening to guests requests and acting on them.
Overall + Stuff we would like to have known: I booked this hotel as a 70th birthday present for my dad, I asked by email could he be given a nice room, with nice views and could he be looked after, you are only 70 once and hes my dad. I was disapointed to hear that he ended up in a room by the railway listening to the tannoy, and he had to go down and request a change of room, which then he was given one overlooking the garden, WHY could he of not be given this room to start with. Overall he had a nice stay, but I felt angry that he had to change rooms, after I had gone to the trouble to make my requests known.
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