Reviews from customers who have stayed with us
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Rating of 4.14 out of 5 Unique ID (108884341)
Guests Name: Anonymous was travelling as Group of adult friends
Good stuff: Staff very helpful.
Quilts great.
Breakfast very good
Bad stuff: Bathroom a little dated.
Overall: Excellent value. Wish we had stayed at this hotel previously
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Rating of 1.86 out of 5 Unique ID (107950430)
Guests Name: Elizabeth was travelling as Solo leisure traveller
Good stuff: good location
Bad stuff: The walls were really thin so that everything happening in the next room and in the hall could be heard. The carpet was disgusting, ripped, and tattered around the edges. It felt like I was in a one star rather than a three and the fee was as much as a four star hotel. I booked online for 79£ a night and found out the day that I checked out that it was 85£ and 110£, however, my printout that I handed to the lady at the front desk when I checked in stated the booked rate. I was very angry and received no help whatesoever. I really felt that I was taken advantage of. This was my second time staying in a Best Western (both times were not good experiences) and this will probably be the last. I will inform all my friends and acquaintences of the poor quality of the hotel.
Overall: York was great. The hotel was awful!
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Rating of 3.57 out of 5 Unique ID (107800262)
Guests Name: Anonymous was travelling as Mature couple
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Rating of 3.71 out of 5 Unique ID (99105811)
Guests Name: John was travelling as Solo business traveller
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Rating of 4.43 out of 5 Unique ID (97315785)
Guests Name: gillian was travelling as Mature couple
Good stuff: pleasant freindly atmophere
Bad stuff: traffic noise during the night due to location of our room
Overall: the room was clean and well equipped, the staff were very friendly and polite and the breakfast was first class.
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Rating of 4.71 out of 5 Unique ID (99723732)
Guests Name: Anonymous was travelling as Mature couple
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Rating of 3.43 out of 5 Unique ID (3304991071)
Guests Name: Victor was travelling as Solo leisure traveller
Good stuff: Room and bathroom both spacious and clean. Linen and towelling good.Location good for city centre.
Bad stuff: Reception staff were always answering the phone so check-in and check-out were both delayed.I find this really irritating especially if I am in a hurry.It is a serious let-down. The staff themselves were courteous and were sensitive to my impatience.
Overall: Fairly good overall, food average.
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Rating of 2.57 out of 5 Unique ID (2617210)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Location close to tourist sites.
Bad stuff: Bathroom in need of renovation.
Overall: Road outside hotel very busy and on the main route to the hospital so ambulance sirens a problem.
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Rating of 3.71 out of 5 Unique ID (2664917)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: LOCATION // CLEAN AND TIDY
Bad stuff: NOISE FROM PRIVATE FUNCTIONS
Overall: UNFORTUNATLY BOTH OUR NIGHTS CLASHED WITH PRIVATE FUNCTIONS,WHICH MENT THE LOUNGE AREA WAS VERY BUSY FROM THE OVERSPILL OF THE PARTIES.ALSO A BAR-B-QUE WAS SITED DIRECTLY BELOW OUR ROOM WINDOW,WHICH WAS A BIT OVERPOWERING
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Rating of 3.86 out of 5 Unique ID (2524930)
Guests Name: Gary was travelling as Solo business traveller
Good stuff: The room was large and the bed comfortable
Bad stuff: The standard of the bathroom needs improving.
The noise coming from the road outside my bedroom window couldn't be lessoned even by closing the windows - I was woken twice with the sound of an emergency siren going past.
Overall: I choice the Monkbar due to its proximity to York city centre. It was easy to find and most importantly had a free car park on site. Breakfast was buffet style and the food served was excellent. I will return to this hotel but ask for a room to the rear to avoid trafic noise.
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Rating of 4.14 out of 5 Unique ID (1936168)
Guests Name: Karen was travelling as Group of adult friends
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Rating of 4.57 out of 5 Unique ID (2132837)
Guests Name: karen was travelling as Mature couple
Good stuff: The staff are the best I've had the pleasure meet in years.THANK YOU ALL!
Overall: Hotel Fantastic. Situation 25m from city wall gate. Staff so good you can,t believe your in the uk. Four days we will never forget.
If you don't enjoy your stay, you have a problem! Mr Andi Ryder
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Rating of 3.43 out of 5 Unique ID (1669977)
Guests Name: karen was travelling as Mature couple
Good stuff: It was spacious,clean.
Bad stuff: The shower.
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Rating of 3.86 out of 5 Unique ID (1676595)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: It was a nice spacious room. Location was ideal.
Overall: I think it was expensive for what it was and I do think if I had had longer to shop around I would have found something of equal quality but less expensive.
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Rating of 3.57 out of 5 Unique ID (1616591)
Guests Name: John was travelling as Group of work colleagues
Overall: Generally I felt the room was cold albeit appreciate there was a change in temperature at the weekend but did not need to put in any cold water when running a bath.My main gripe was being woken at 0645 on Sunday morning from the noise ie voices and radio coming from below ?kitchen
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Rating of 4.43 out of 5 Unique ID (1270808)
Guests Name: Alison was travelling as Group of adult friends
Good stuff: Easy to find, good parking, all staff very helpful, food lovely and good value
Bad stuff: Noisy one evening due to party, but quiet by midnight. Fire alarm one night was false alarm
Overall: We needed a hotel within walking distance of the town with adequate parking and reasonable standards. The Monkbar hotel surpassed our requirements. It was more expensive than some other hotels in York, which were fully booked, but I think we got good value for money.
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Rating of 3.86 out of 5 Unique ID (1378834)
Guests Name: Anonymous was travelling as Solo business traveller
Good stuff: Easy parking is a huge asset in the location
Overall: I have stayed in this hotel several times before - the renovations completed since my previous visit make a huge improvement. Overall I was very satisfied and I am likely to return
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