Reviews from customers who have stayed with us
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Rating of 5.0 out of 5 Unique ID (108587005)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Beautiful room, lovely hotel, good location, friendly staff
Bad stuff: could use better lighting for reading
Overall: Excellent Would come again
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Rating of 5.0 out of 5 Unique ID (107503380)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Lovely room and ensuite. Very clean and comfortable. Breakfast amazing - set you up for the day. Nice to have secure car parking.
Bad stuff: Weather was extremely cold when we were there, and we thought the heating could have been a bit more efficient - radiator only luke-warm. Tiles on bathroom floor very cold on the feet - would be nice in summer, but not in such cold weather.
Overall: Very convenient for city cente - within walking distance of all the sights - no need to use the car at all. Staff were very friendly and helpful.
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Rating of 4.57 out of 5 Unique ID (108559712)
Guests Name: Valerie was travelling as Mature couple
Good stuff: Minster Hotel is in an excellent location, easily walking distance to the train station, the Minster, the Shambles and other sightseeing locations. Our room was comfy, cozy and a good size. The breakfasts were plentiful with lots of options.
Bad stuff: Well, "bad point" is rather strong. The hotel is being refurbished, so the elevator didn't work during our stay. Also, they're re-carpeting and working on other upgrades. But they're very good about minimizing the inconvenience.
Overall: We really loved the hotel and our room. It is a good value for the rate and the staff are really great. The breakfasts are great! We would definitely stay at the Minster Hotel again.
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Rating of 4.86 out of 5 Unique ID (107840232)
Guests Name: colette was travelling as Mature couple
Good stuff: staff were very friendly , the hotel was in need of a little t.l.c in places but other than that the hotel was very clean and comfortable.
Bad stuff: needed a touch up cosmetically.
Overall: had a great time !!
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Rating of 3.71 out of 5 Unique ID (107420848)
Guests Name: Brian was travelling as Mature couple
Good stuff: Location is excellent. Didn't need to move the car from the car park all weekend
Bad stuff: Room was dusty. Bathroom had black mould round bath and on ceiling. Towels were very poor. One day we had 2 hand towels, 1 bath towel and 1 bath mat. One day we had 3 bath mats and 2 hand towels and no bath towels. On our first evening we called into the bar at about 7.30pm for coffees and a brandy to be told the 'boiler' was missing but they could boil a pan of water and make instant coffee. The brandy was half measure because they ran out!!!
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Rating of 4.57 out of 5 Unique ID (107387179)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Location and car park. Friendly staff.
Bad stuff: Slightly tired decor in bathroom, but adequately cleaned.
Overall: Very enjoyable.
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Rating of 4.71 out of 5 Unique ID (97431342)
Guests Name: Anonymous was travelling as Young couple
Good stuff: it was very clean and comfortable, within 2 minutes from york city
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Rating of 2.29 out of 5 Unique ID (99310397)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Decent sized room.
Bad stuff: Bathroom not clean - there was a vast accumulation of crud behind the radiator. No main light in room. Noisy bed. Poor sound insulation between rooms. Television tiny and incorrectly tuned. Alarm clock unplugged (presumably by cleaner) every day even though there were spare mains sockets and therefore needed to be reset every day - most annoying.
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Rating of 3.57 out of 5 Unique ID (99417972)
Guests Name: Anonymous was travelling as Other
Good stuff: very friendly staff,
Bad stuff: needs alittle tittivation
Overall: lovely hotel, very friendly considerate staff. Good location. has parking. Food good.
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Rating of 3.14 out of 5 Unique ID (99785674)
Guests Name: michael was travelling as Mature couple
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Rating of 2.71 out of 5 Unique ID (3305000988)
Guests Name: TREVOR was travelling as Mature couple
Good stuff: The food and service were very good, hotel was close to city centre and all tourist attractions
Bad stuff: bathroom facilties
Overall: The main areas of the the hotel we could not fault the staff were very helpful,he food was was excellent. the area where the hotel let its self down was the bedroom, we paid £300 for 2 nights in the four poster standard room as it was a special occasion, the bedroom its self needed decorating as the paint work as chipped and looked as though it ahd not been touched for quite a while, the bathroom was the main area that really let the place down it was like something from the seventies the toilet was loose so every time you sat down it moved. i expected a little higher standard for the price i paid
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Rating of 4.14 out of 5 Unique ID (3304918935)
Guests Name: Kathryn was travelling as Young couple
Good stuff: Friendly and helpful receptionist. Easy to book. well placed hotel - very near to centre. lovely breakfast.
Bad stuff: building decoration was a bit shabby in places which spoiled an otherwise excellent hotel
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Rating of 3.14 out of 5 Unique ID (3304574472)
Guests Name: Brian was travelling as Young couple
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Rating of 4.0 out of 5 Unique ID (3304368056)
Guests Name: Christine was travelling as Same sex couple
Good stuff: Location, Parking, Size, Dining facility.
Bad stuff: Nothing.
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Rating of 3.86 out of 5 Unique ID (3304198830)
Guests Name: Margaret was travelling as Mature couple
Good stuff: Adequate and clean, reasonable space, good ensuite facilty.
Bad stuff: none that we recognised
Overall: We were visiting relatives for a short stay and the situation of the hotel adjacent to the city centre was just right. The car parking facility was important so that we left the car at the hotel and walked everywhere we wanted to go. Breakfast was good and the service was friendly and quick. We did not dine at the hotel.
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Rating of 4.0 out of 5 Unique ID (3304199274)
Guests Name: Terry was travelling as Mature couple
Good stuff: Comfortable room. CLose to the city but quiet area. Excellent breakfast.
Overall: The room was very comfortable and warm (it was February!) Easy walking distance to the city centre - about 5 minutes to the Minster, 3 minutes to the Theatre Royal, no more than 10 minutes to Yorvik.Breakfast was excellent and served by polite and friendly staff.
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Rating of 3.43 out of 5 Unique ID (3304190042)
Guests Name: Anonymous was travelling as Solo business traveller
Good stuff: it was ok, fairly spacious
Bad stuff: the bar menu, thought the prices for food and choice of food could have been a little wider and less expensive
Overall: Very nice presented hotel with friendly staff
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Rating of 3.86 out of 5 Unique ID (3304132850)
Guests Name: Rob was travelling as Solo business traveller
Good stuff: Very comfortable
Bad stuff: Arrived at 16.00 hrs and had to wait 20mins for room to be ready
Overall: Very pleasant hotel and well placed to the centre.
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Rating of 3.86 out of 5 Unique ID (2977198)
Guests Name: MARK was travelling as Young couple
Good stuff: The location, and car park.
Overall: We thought the location was spot on, and having a good size(& free) car park helped, The overall cleaness of the hotel was good, and found the staff all very friendly, and helpfull.
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Rating of 5.0 out of 5 Unique ID (2941015)
Guests Name: victoria was travelling as Group of adult friends
Good stuff: all that we needed and more
Bad stuff: none
Overall: friendly and could not ask for anything more
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