Reviews from customers who have stayed with us
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Rating of 4.71 out of 5 Unique ID (107335289)
Guests Name: Flora was travelling as Solo business traveller
Good stuff: Spacious lounges, staff going out of way to help, good food
Overall: Best I have had in Harrogate
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Rating of 3.71 out of 5 Unique ID (99381609)
Guests Name: Anonymous was travelling as Mature couple
Bad stuff: Fresh milk requested for room never arrived. Had to chase staff to get tea etc. for breakfast service. Had to search out service for c2200 hrs. nightcap in the lounge. No remote for second TV set.
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Rating of 3.43 out of 5 Unique ID (3304759709)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Room,public Areas.Food
Bad stuff: Service in dining room was poor to fair only.
Overall: On first night extremely poor service in restaraunt.(One hour between ist/main course)Reconised by htel and waived charge which was good service.
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Rating of 2.57 out of 5 Unique ID (2285736)
Guests Name: John was travelling as Mature couple
Good stuff: Size of the room.
Bad stuff: During our stay the cold water was off for several hours and the staff failed to make this known to us. As a result we had to attend a wedding without getting a shower. Your staff should be more proactive when utilities fail.
Overall: I would like to have known that the hotel was undergoing a renovation when I booked. I suggest you close the hotel until the work is completed in order that you do not disappoint the majority of your guests.
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Rating of 4.71 out of 5 Unique ID (2306419)
Guests Name: Anonymous was travelling as Family with older children
Good stuff: Excellent location. Beautiful surroundings, the public rooms are wonderful if faded splendour! Staff are polite, considerate and helpful. Lovely breakfast in quiet and beautifully presented dining room. Rooms are spotless and facilites very good. Non-smoking - brilliant!
Bad stuff: They are soon to undergo refurbishment which is obviously needed as there are areas which need some upgrading however I hope they don't lose any of the period charm, please no garish modern decoration!
Overall: The atmosphere of the hotel is relaxing but efficient. Well done we will stay there again. There is a timeless quality about the whole place which meeds to be preserved; perhaps restoration rather than refurbishment is in order. The only thing I needed was perhaps better directions on how to get there as the one way system in Harrogate is confusing.
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Rating of 4.29 out of 5 Unique ID (2257174)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Grand period features of hotel
Bad stuff: Rotting windows, very outdated bathrooms
Overall: Nice, large period hotel. Good to see the period features in the main areas kept well. Bathrooms disappointing, old fashioned but clean and tidy. Windows had flaking paint and looked very tired.
Hotel was about to have multi million pound refit June 2005. Would go back afterwards as enjoyed the stay. Staff excellent.
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Rating of 2.14 out of 5 Unique ID (2167271)
Guests Name: Roger was travelling as Mature couple
Good stuff: Spacious room & good servive from staff
Bad stuff: Shoddy finishings and dirty curtains poor soundproofing
Overall: The overall appearance of the hotel was shoddy and in places dirty, however the service was excellent and the food good, the rooms spacious although the lighting was poor and we would not have expected such hard beds in a 4 star hotel, soundproofing in the rooms could be improved
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Rating of 3.43 out of 5 Unique ID (2127127)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: excellent breakfast service
Bad stuff: room was not properly cleaned, some thick dust behind bedside cabinets
Overall: Good central location
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Rating of 3.71 out of 5 Unique ID (1853989)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: clean central quiet
Bad stuff: fire alarm went off no organisation off fire drill. no one had any list off people staying or anything like it
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Rating of 1.71 out of 5 Unique ID (1894671)
Guests Name: Siobhan was travelling as Group of work colleagues
Bad stuff: Room too hot. Could not sleep. Hotel in bad need of redecoration and cleaning. Paper falling of ceiling and chunks out of walls
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Rating of 3.57 out of 5 Unique ID (1933204)
Guests Name: Anonymous was travelling as Other
Good stuff: Plenty of space in common areas and room
Bad stuff: Facilities were somewhat antiquated, for example bathroom . Similarly the heating system was difficult to control. Despite being mid winter had to leave window open all night as heating was constant due to the nature of the antiquated installation.
Overall: The hotel was reasonable value at the price paid but would have been totally unreasonable at it's standard rates.
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Rating of 3.0 out of 5 Unique ID (1879579)
Guests Name: Sally was travelling as Young couple
Good stuff: The location was very good.
Overall: The hotel was unable to offer us a room with a view, as requested on the booking, which was rather disappointing. The hotel is in need of a lick of paint and some air fresheners - the corridors with the smoking rooms were very smelly. The room was adequate but the noise from the room above (& a persistent pigeon) kept us awake both nights. For the money paid, I thought that the service could have been just that little bit more friendly and the bedroome, just that little bit more appelaing.
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Rating of 4.43 out of 5 Unique ID (1824346)
Guests Name: Anonymous was travelling as Group of adult friends
Good stuff: comfotable and clean, plenty of hot water
Overall: A hotel that has seenh better days and is a little worn round the edges but comfortable and clean. Excellent good value food.
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Rating of 5.0 out of 5 Unique ID (1223923)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Large Bedroom, good choice at breakfast,
Overall: A beautiful hotel set in its own grounds, it was true to its period and offered elegant surroundings. We would recommend the hotel to our family and friends and are already planning to return.
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