Reviews from customers who have stayed with us
|
Rating of 1.14 out of 5 Unique ID (108531508)
Guests Name: Robert was travelling as Mature couple
Good stuff: One of your receptionists was helpful and pleasant.
Bad stuff: Unfriendly approach at check-in. Lift not working. Walls were so thin that you could hear everything in adjacent room. Bar area was fully of noisy drunks at 7pm, and not much better at 10.30. Luggage storage facility was insecure. Toiletries and towels of poor standard for a hotel with boutique pretensions.
Overall: Great pretensions to quality displayed on the web site. Totally failed to deliver in reality. Premier Inn / Travel Lodge quality at three times their prices. A major disappointment.
|
Top |
Rating of 3.0 out of 5 Unique ID (108890464)
Guests Name: Anonymous was travelling as Young couple
|
Top |
Rating of 4.57 out of 5 Unique ID (107498788)
Guests Name: Anonymous was travelling as Mature couple
|
Top |
Rating of 4.29 out of 5 Unique ID (107628858)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Extremely helpful staff. A good clean room, comfortable and warm. An excellent breakfast too!
Overall: Wouldn't hesitate to reccommend this hotel to anyone staying in York.
|
Top |
Rating of 3.57 out of 5 Unique ID (107368789)
Guests Name: K M was travelling as Mature couple
Good stuff: Staff were friendly and courteous. Meal and breakfast were very good,also handy for the town
Bad stuff: dirty and stained carpet in room ,not very welcoming,plus other good hotels generally provide slippers
Overall: good time ,good hotel,good staff,but the room was a bit of a let down ,especially at the price charged .
|
Top |
Rating of 4.43 out of 5 Unique ID (107692367)
Guests Name: susan was travelling as Mature couple
Good stuff: Loved the huge bed! Decor, especially bathroom great - very modern and minimalist. Excellent service and choices of breakfast.
Bad stuff: Hotel was very hot, generally. Lots of noise outside out window from Witherspoons opposite, and the ring road traffic.
Overall: Would recommend.
|
Top |
Rating of 2.14 out of 5 Unique ID (107310261)
Guests Name: dean was travelling as Young couple
Overall: Poor
|
Top |
Rating of 4.14 out of 5 Unique ID (107173658)
Guests Name: Jeremy was travelling as Mature couple
|
Top |
Rating of 3.57 out of 5 Unique ID (97387957)
Guests Name: Anonymous was travelling as Young couple
Overall: London Prices, no breakfast included?? Having recently stayed in a London hotel of the same quality the extra £10 in cost got me an evening meal and breakfast inlcuded.
|
Top |
Rating of 5.0 out of 5 Unique ID (97874378)
Guests Name: I was travelling as Group of adult friends
Good stuff: very central
Overall: The hotel was central and very clean staff were helpful Although we did not eat at the hotel there was plenty of places to eat around about
|
Top |
Rating of 3.86 out of 5 Unique ID (97283965)
Guests Name: Andrew was travelling as Solo leisure traveller
Good stuff: very comfortable.....room contained everything needed for short stay, except (see below)
Bad stuff: (1)shower only..no option to take a bath (2)insufficicient storage space for smaller items of clothing and luggage
Overall: I would have liked to have known whether there was car parking available, and if not the nearest and cheapest options. Also there did not seem to be any indication of the distance of the hotel from the city centre amenities.
|
Top |
Rating of 2.43 out of 5 Unique ID (99469331)
Guests Name: gemma was travelling as Family with young children
Good stuff: modern and minimalistic
Bad stuff: the room was small, cramped and not made suitable for a young child, hed to pay for tv and parking was 20.00 just to park the car i couldnt beleive it
Overall: i would like the priice to come down as although it is modern it was small, facilities wernt good, beds uncomfortable and generally poor for the money, room was far too warm but we couldnt open the window as it was far too noisy and so was the fan the hotel eventually supplied.
|
Top |
Rating of 3.43 out of 5 Unique ID (3304387984)
Guests Name: Rachel was travelling as Young couple
Good stuff: It was modern
Bad stuff: Size of rooms, price of rooms
Overall: Clean and modern hotel, lovely shower, however it was over priced and breakfast should have been included..... Definitely not value for money.
|
Top |
Rating of 4.86 out of 5 Unique ID (3304332290)
Guests Name: ALEXANDER was travelling as Young couple
Good stuff: THE LOCATION & THE GREAT SERVICE AND PRICE
Bad stuff: NONE. A GREAT HOTEL!
Overall: .I found the whole process of booking efficient and friendly, I will be staying at this hotel the next time I visit York later this year. Very impressive throughout.
|
Top |
Rating of 4.43 out of 5 Unique ID (3304236167)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Lovely big bed.
|
Top |
Rating of 3.29 out of 5 Unique ID (3304252522)
Guests Name: Anonymous was travelling as Family with young children
Good stuff: Central location,clean, pleasant but v.business like.
Bad stuff: Do not recommend putting a family next door to a 'couple', as sound proofing through interconnecting door was poor(in fact zero!).The children were exhausted from site seeing and fell fast asleep..However we didn't and got to the stage of putting our own telly on to disguise the more than obvious noises from our loving neighbours.I would have felt we needed to change rooms had it not been a one night stay.
Overall: Good central location, ideal for sight seeing... Modern business like interior...not necessarily designed with children in mind. Clean accomodation,most needs met, whilst there are modern/upto date soft furnishings..some issues like shower drainage clearly need some updating. I would recommend this hotel for couples/business trips stop overs rather than families.Especially where you feel you need to take your children out, later perhaps than you would because the rooms cannot accomodate any 'play' time, before bed.(also not a bath to wind down tired children).
|
Top |
Rating of 3.86 out of 5 Unique ID (3304021633)
Guests Name: steven was travelling as Young couple
Bad stuff: the breakfast
|
Top |
Rating of 3.57 out of 5 Unique ID (2863506)
Guests Name: Harry was travelling as Family with older children
|
Top |
Rating of 2.57 out of 5 Unique ID (2906299)
Guests Name: Linda was travelling as Young couple
Good stuff: Walk in shower
Bad stuff: Bar staff friendliness
Overall: This was more of a business hotel, bland, souless. Black silver and chrome, yuk!!
|
Top |
Rating of 3.71 out of 5 Unique ID (2862813)
Guests Name: Anonymous was travelling as Young couple
Good stuff: very central, all but one of receptionists were very helpful, very clean
Bad stuff: overpriced breakfast
Overall: breakfast very overpriced- did not use the hotel for breakfast, particularily as there is a large chain pub/restaurant across the street serving breakfast for up to £7.00 cheaper. In the main the reception staff were very helpful. In general we enjoyed our stay and would use the hotel again
|
Top |