Rating of 3.29 out of 5 Unique ID (99305346)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Good central location, quiet clean hotel with breakfast included, as many hotels now charge extra for this. Decent sized double room. Car parking to hotel, and was easy to park.
Bad stuff: Very unhappy with housekeeping staff - on first day our room was not serviced at all because we were getting ready for family event in early afternoon. Some towels and tea things were left dumped outside the door. We went out at 1.00 - I do not believe housekeeping staff only work in the morning, as I have done the same job in Harrogate hotels, and a full working day is allowed for cleaning rooms. Also on the day of departure we were hassled 3 times before the checkout time of 11.00am by the member of staff allocated to clean our room, and despite a 'do not disturb' sign on our door. This was unacceptable, and more so staying in a hotel whose prices are increased for the bank holiday weekend.
Overall: It was fair - I was also disappointed not to be asked if we had enjoyed our stay etc by the reception staff on check out. This should be standard customer service procedure. I booked this hotel with my fiance who is not from the area, having stayed at the George 10 years ago and thought it was good. I was disappointed this time round, and would have second thoughts about booking again.
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