Reviews from customers who have stayed with us
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Rating of 3.43 out of 5 Unique ID (108914854)
Guests Name: Wolfgang was travelling as Mature couple
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Rating of 4.86 out of 5 Unique ID (108622830)
Guests Name: mark was travelling as Solo business traveller
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Rating of 3.29 out of 5 Unique ID (107889727)
Guests Name: Bryan was travelling as Mature couple
Bad stuff: A bit dated decor although functional!
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Rating of 3.71 out of 5 Unique ID (107565298)
Guests Name: Anonymous was travelling as Group of work colleagues
Good stuff: The rooms were very clean and the breakfast the next morning was very nice. The breakfast staff were very friendly. For the location, i thought the price was very reasonable.
Bad stuff: The rooms could have done with being updated! The rest of the hotel seemed quite up to date, warm with a nice atmosphere but the rooms felt cold and impersonal.
Overall: I was pleased with my stay, it catered for our needs, the location was good, price was right and the rooms were clean! Again the bedrooms need updating to reflect the city we were staying in.
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Rating of 3.71 out of 5 Unique ID (97574348)
Guests Name: Anonymous was travelling as Young couple
Overall: Clean hotel with friendly staff, hotel is about a 15 minute walk to the city center. Dissapointed with the parking facilities car park was very small and full.
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Rating of 3.71 out of 5 Unique ID (99366613)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: The friendliness of the staff and their helpfulness impressed me. In particular our waitress was friendliness itself and gave excellent service without being overly attentive. The evening meal was excellent.
Bad stuff: The room was clean but tired, it had seen a lot of mileage and it showed. I thought it expensive for what we got.
Overall: We enjoyed the atmosphere created by the staff but thought the room itself expensive, however this may have been a product of a busy time in York. We were surprised by how easy it was to walk into the centre of the city, and enjoyed our stay, but would look for a cheaper room next time.
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Rating of 3.14 out of 5 Unique ID (3304314879)
Guests Name: Anonymous was travelling as Solo business traveller
Good stuff: Convenience to city centre Dining room staff were very friendly and efficient
Bad stuff: Noise - room was located in main entrance corridor and was vry noisy Room quite cramped and in need of fresh decor. Entrance area smelt of cigarette smoke.
Overall: Room not of the standard I would normally expect from a 3* hotel but staff were friendly and efficient and considering cost of room facilities were adequate for purpose.
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Rating of 2.71 out of 5 Unique ID (3304163281)
Guests Name: Anonymous was travelling as Young couple
Good stuff: Proximity to centre of York city.
Bad stuff: Rooms were very basic, particularly the bathroom.
Overall: The accomodation was not worth £95 for a double room. I have stayed in much nicer rooms in York for a cheaper price.
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Rating of 3.29 out of 5 Unique ID (2831686)
Guests Name: Jacqui was travelling as Family with older children
Good stuff: Our room was quite pleasant. The breakfast was excellent and the sevice was good. The staff were helpful and polite; the duty manager did eventually apologise for the smoking twin room.
Bad stuff: The Hotel was in need of a lick of paint and general up-dating.
Overall: This Hotel was advertised as three star, which on entry, it clearly was not and was confirmed by the duty manager. I would not have booked it had I known. The twin rooms were disappointing. One smelled badly of cigarettes; the other was very small and the shower did not work-we received a discount for this one. However, in this day, a non-smoking room should not be a request-it is now the accepted-a smoking room should be the request. The breakfast was enjoyable with a good range of product and pleasantly served by the staff.
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Rating of 3.0 out of 5 Unique ID (1876844)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Good sized room with 4 poster bed. Convenient for York city centre with a welcoming pub just down the road which served good food and drink at reasonable prices. Breakfast was good.
Bad stuff: It could introduce a no smoking policy throughout the hotel. The access/ameneties for the pool could be improved - the changing rooms were in the general toilets across a public corridor in reception area. Dining room and food at dinner needs general improvement.
Overall: The dining room is not the intimate and cosy restaurant outlined on the website and brochure. The smell of stale tobacco pervades all the public areas including the 'no smoking' lounge area. I would have liked to have known about the lack of amenity actually around the swimming pool and the fact that the sauna was charged for. This is a two star hotel masquerading as a three star with hard working staff who strive to project the correct image. The chef writes a good menu, but translation to reality leaves a lot to be desired.
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Rating of 2.29 out of 5 Unique ID (2372218)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Near to the racecourse & city centre
Bad stuff: Housekeeping & maintenance.
Overall: Jacuzzi bath not working,Very little toilet paper,had to ask for more.
Poor breakfast service with dirty cutlery.Had to ask twice for toast etc, etc,
Secure car parking with cameras.
Tv not satelite and not correctly tuned to any channel
No minibar, but good tea & coffee facilities.
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Rating of 3.71 out of 5 Unique ID (2097143)
Guests Name: Amanda was travelling as Young couple
Good stuff: It was clean.
Overall: I don't know where the picture of the hotel was taken from but I didn't see those tree's or grass anywhere, the hotel is on a main road. We stayed in a conservatory room, but the room faced onto the car park. There is also a charge for the sauna. Overall the hotel was clean and the breakfast was ok, but a little to far out of the city wall for the price. Next time I go to York I would stay closer to the centre.
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Rating of 3.57 out of 5 Unique ID (2275679)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Ideal for visiting York without being in the hustle and bustle of town
Bad stuff: Decor and cleanliness of hotel needs looking at
Overall: Booked a room with 4 poster bed room was a lot smaller than anticipated, in my opinion expensive will book a standard double room next time.
Drink at the bar were very expensive.
But staff were very friendly and helpful.
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Rating of 3.0 out of 5 Unique ID (2291485)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: The room was quiet despite two hen/stag parties on the same night
Bad stuff: A bit of modernisation of fixtures and fittings wouldn't go amiss
Overall: If you're staying as a couple- try to get room 217 at the top of the hotel.
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Rating of 4.0 out of 5 Unique ID (2385383)
Guests Name: Steven was travelling as Solo business traveller
Good stuff: Reasonably sized, quiet, despite there being a large party of children in the hotel (appeared to be approx 11-13 year olds)there was no disturbance at all.
Bad stuff: None spring to mind other than possibly sliding the newspaper (if ordered) under the door - so unimportant a point - I am struggling!
Overall: Only being there for a day its difficult to say. Overall I was happy with the service and would stay there again if I had to re-visit York
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Rating of 2.29 out of 5 Unique ID (2253381)
Guests Name: lindsay was travelling as Young couple
Overall: The hotel rooom was quite poor. There was a big sick stain on the floor. The shower did not work properly. Overall this was very poor value for money.
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Rating of 3.86 out of 5 Unique ID (2308872)
Guests Name: Anonymous was travelling as Same sex couple
Good stuff: Friendly staff, good food, good locality for the event visited
Overall: Overall good experience. No problems with booking online. very good hotel.
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Rating of 4.29 out of 5 Unique ID (2269369)
Guests Name: Kaye was travelling as Mature couple
Good stuff: Location, value for money and excellent service.
Bad stuff: Twin room near main door and very noisy at night
Overall: The hotel is superbly situated for people who do not want the hussle and bustle of York nightlife, but it has easy travel links into the town centre. Our hotel was everything it said it would be but we where disturbed very late at night by drunken guests returning to the hotel as our room was on the ground floor right next to the front door, but having said that this incident did not spoil our stay and we would use the hotel again.
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Rating of 3.57 out of 5 Unique ID (2169933)
Guests Name: Anonymous was travelling as Group of adult friends
Good stuff: Pleasant,welcoming and the ideal location
Bad stuff: THe fan in the bathroom was very loud.
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Rating of 4.0 out of 5 Unique ID (1882242)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Spacious clean and tidy
Bad stuff: Noise from kitchen/dining room early morning
Overall: A nice relaxing friendly hotel. Spacious accomodation, good facilities.
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