Rating out of 5: 3.71 Unique ID(99366613) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: The friendliness of the staff and their helpfulness impressed me. In particular our waitress was friendliness itself and gave excellent service without being overly attentive. The evening meal was excellent.
Bad stuff: The room was clean but tired, it had seen a lot of mileage and it showed. I thought it expensive for what we got.
Overall + Stuff we would like to have known: We enjoyed the atmosphere created by the staff but thought the room itself expensive, however this may have been a product of a busy time in York. We were surprised by how easy it was to walk into the centre of the city, and enjoyed our stay, but would look for a cheaper room next time.
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Rating out of 5: 3.14 Unique ID(3304314879) Guests Name: Anonymous Guest was traveling as: Solo business traveller
Good stuff: Convenience to city centre Dining room staff were very friendly and efficient
Bad stuff: Noise - room was located in main entrance corridor and was vry noisy Room quite cramped and in need of fresh decor. Entrance area smelt of cigarette smoke.
Overall + Stuff we would like to have known: Room not of the standard I would normally expect from a 3* hotel but staff were friendly and efficient and considering cost of room facilities were adequate for purpose.
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Rating out of 5: 2.71 Unique ID(3304163281) Guests Name: Anonymous Guest was traveling as: Young couple
Good stuff: Proximity to centre of York city.
Bad stuff: Rooms were very basic, particularly the bathroom.
Overall + Stuff we would like to have known: The accomodation was not worth £95 for a double room. I have stayed in much nicer rooms in York for a cheaper price.
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Rating out of 5: 3.29 Unique ID(2831686) Guests Name: Jacqui Guest was traveling as: Family with older children
Good stuff: Our room was quite pleasant. The breakfast was excellent and the sevice was good. The staff were helpful and polite; the duty manager did eventually apologise for the smoking twin room.
Bad stuff: The Hotel was in need of a lick of paint and general up-dating.
Overall + Stuff we would like to have known: This Hotel was advertised as three star, which on entry, it clearly was not and was confirmed by the duty manager. I would not have booked it had I known. The twin rooms were disappointing. One smelled badly of cigarettes; the other was very small and the shower did not work-we received a discount for this one. However, in this day, a non-smoking room should not be a request-it is now the accepted-a smoking room should be the request. The breakfast was enjoyable with a good range of product and pleasantly served by the staff.
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Rating out of 5: 3.0 Unique ID(1876844) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: Good sized room with 4 poster bed. Convenient for York city centre with a welcoming pub just down the road which served good food and drink at reasonable prices. Breakfast was good.
Bad stuff: It could introduce a no smoking policy throughout the hotel. The access/ameneties for the pool could be improved - the changing rooms were in the general toilets across a public corridor in reception area. Dining room and food at dinner needs general improvement.
Overall + Stuff we would like to have known: The dining room is not the intimate and cosy restaurant outlined on the website and brochure. The smell of stale tobacco pervades all the public areas including the 'no smoking' lounge area. I would have liked to have known about the lack of amenity actually around the swimming pool and the fact that the sauna was charged for. This is a two star hotel masquerading as a three star with hard working staff who strive to project the correct image. The chef writes a good menu, but translation to reality leaves a lot to be desired.
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Rating out of 5: 2.29 Unique ID(2372218) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: Near to the racecourse & city centre
Bad stuff: Housekeeping & maintenance.
Overall + Stuff we would like to have known: Jacuzzi bath not working,Very little toilet paper,had to ask for more.
Poor breakfast service with dirty cutlery.Had to ask twice for toast etc, etc,
Secure car parking with cameras.
Tv not satelite and not correctly tuned to any channel
No minibar, but good tea & coffee facilities.
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Rating out of 5: 3.71 Unique ID(2097143) Guests Name: Amanda Guest was traveling as: Young couple
Good stuff: It was clean.
Overall + Stuff we would like to have known: I don't know where the picture of the hotel was taken from but I didn't see those tree's or grass anywhere, the hotel is on a main road. We stayed in a conservatory room, but the room faced onto the car park. There is also a charge for the sauna. Overall the hotel was clean and the breakfast was ok, but a little to far out of the city wall for the price. Next time I go to York I would stay closer to the centre.
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Rating out of 5: 3.57 Unique ID(2275679) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: Ideal for visiting York without being in the hustle and bustle of town
Bad stuff: Decor and cleanliness of hotel needs looking at
Overall + Stuff we would like to have known: Booked a room with 4 poster bed room was a lot smaller than anticipated, in my opinion expensive will book a standard double room next time.
Drink at the bar were very expensive.
But staff were very friendly and helpful.
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Rating out of 5: 3.0 Unique ID(2291485) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: The room was quiet despite two hen/stag parties on the same night
Bad stuff: A bit of modernisation of fixtures and fittings wouldn't go amiss
Overall + Stuff we would like to have known: If you're staying as a couple- try to get room 217 at the top of the hotel.
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Rating out of 5: 4.0 Unique ID(2385383) Guests Name: Steven Guest was traveling as: Solo business traveller
Good stuff: Reasonably sized, quiet, despite there being a large party of children in the hotel (appeared to be approx 11-13 year olds)there was no disturbance at all.
Bad stuff: None spring to mind other than possibly sliding the newspaper (if ordered) under the door - so unimportant a point - I am struggling!
Overall + Stuff we would like to have known: Only being there for a day its difficult to say. Overall I was happy with the service and would stay there again if I had to re-visit York
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Rating out of 5: 2.29 Unique ID(2253381) Guests Name: lindsay Guest was traveling as: Young couple
Overall + Stuff we would like to have known: The hotel rooom was quite poor. There was a big sick stain on the floor. The shower did not work properly. Overall this was very poor value for money.
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Rating out of 5: 3.86 Unique ID(2308872) Guests Name: Anonymous Guest was traveling as: Same sex couple
Good stuff: Friendly staff, good food, good locality for the event visited
Overall + Stuff we would like to have known: Overall good experience. No problems with booking online. very good hotel.
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Rating out of 5: 4.29 Unique ID(2269369) Guests Name: Kaye Guest was traveling as: Mature couple
Good stuff: Location, value for money and excellent service.
Bad stuff: Twin room near main door and very noisy at night
Overall + Stuff we would like to have known: The hotel is superbly situated for people who do not want the hussle and bustle of York nightlife, but it has easy travel links into the town centre. Our hotel was everything it said it would be but we where disturbed very late at night by drunken guests returning to the hotel as our room was on the ground floor right next to the front door, but having said that this incident did not spoil our stay and we would use the hotel again.
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Rating out of 5: 3.57 Unique ID(2169933) Guests Name: Anonymous Guest was traveling as: Group of adult friends
Good stuff: Pleasant,welcoming and the ideal location
Bad stuff: THe fan in the bathroom was very loud.
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Rating out of 5: 4.0 Unique ID(1882242) Guests Name: Anonymous Guest was traveling as: Mature couple
Good stuff: Spacious clean and tidy
Bad stuff: Noise from kitchen/dining room early morning
Overall + Stuff we would like to have known: A nice relaxing friendly hotel. Spacious accomodation, good facilities.
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Rating out of 5: 2.43 Unique ID(2032505) Guests Name: Anonymous Guest was traveling as: Other
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Rating out of 5: 2.43 Unique ID(2090067) Guests Name: Anonymous Guest was traveling as: Mature couple
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Rating out of 5: 3.43 Unique ID(1817800) Guests Name: EMMA Guest was traveling as: Young couple
Good stuff: The staff were very freindly and helpfull. The hotel was in a great location nice and quiet but within walking distance of York.
Bad stuff: Our room had an old jaccuzi bath but no shower, the bathroom wasn't cleaned very well and the food was ok but you are moved through the different courses very quickly.
Overall + Stuff we would like to have known: Really nice staff and good location. Wouldn't stay at the hotel for a meal very bland and not a very relaxing dinning room. The bedrooms were not as clean as I would have liked, but overall it was ok, will be looking for somewhere else for our next visit.
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Rating out of 5: 3.71 Unique ID(1934118) Guests Name: Anonymous Guest was traveling as: Group of adult friends
Good stuff: location and parking.bathroom in room and cleanliness of room
Bad stuff: swimming pool at reception....no filtered coffee at breakfast,
Overall + Stuff we would like to have known: the hotel well suited our needs although we did not find the public rooms very enticing for a drink or sitting to read.
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Rating out of 5: 4.43 Unique ID(1823976) Guests Name: Fred Guest was traveling as: Mature couple
Good stuff: Overall the staff and hotel were excellent. We only were able to take breakfast and it was good. We had evening meals already sorted out with friends and so canot comment ont he quality.
Bad stuff: Television was not very good quality.
Overall + Stuff we would like to have known: Near to York than you think easily walkable. The road out front is a bit noisy at busy times but at least directly on a bus route if you wish to use it.
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