Reviews from customers who have stayed with us
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Rating of 4.43 out of 5 Unique ID (107942807)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Breakfast was Excellent
Room was quirt and clean
Bad stuff: Heating in the room was very poor
Overall: We enjoyed our stay and felt comfortable
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Rating of 3.86 out of 5 Unique ID (108479052)
Guests Name: Anonymous was travelling as Group of adult friends
Good stuff: Restaurant staff were very friendly and helpful.
Lovely room.
Hotel was very clean and fresh looking.
Bad stuff: Reception staff did their job, but no warmth or welcoming nature!
The room was freezing, very draughty through the window.
We had a twin room, beds very comfortable but the duvets were too small, making us cold and wake up in the night.
Overall: I would consider staying again, but during warmer months!
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Rating of 3.43 out of 5 Unique ID (108367848)
Guests Name: Anonymous was travelling as Group of work colleagues
Bad stuff: Checking out on Sunday morning was very slow. We had to queue for 20 minutes.
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Rating of 4.14 out of 5 Unique ID (108415345)
Guests Name: Lucas was travelling as Mature couple
Good stuff: Many space in the room; intelligent furniture (multifuncional); good toilet; very good anti-noise window; non-smoking premises; almost everything was clear, objective and straight to the point, we never had to stop to wonder "where is this?" or "what a hell is this for?" "why they put this in the wrong place?"
Bad stuff: ridiculous lift; carpet in the room (as I am alergic I rather prefer wooden ground or similar sorts of floor); few vegetarian options in breakfast.
Overall: Quite good, really nice.
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Rating of 3.14 out of 5 Unique ID (108970876)
Guests Name: Anonymous was travelling as Mature couple
Good stuff: Very central hotel
Bad stuff: Very noisy from lift and air-con units
Lift did not work from ground floor
Receptionist failed to mention that you needed a token to get your car out of the carpark
Overall: We did not use many of the hotel facilities so we cannot comment on their quality but our stay was not to bad.
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Rating of 4.43 out of 5 Unique ID (108294458)
Guests Name: Nancy was travelling as Group of adult friends
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Rating of 4.0 out of 5 Unique ID (108497417)
Guests Name: michael was travelling as Young couple
Good stuff: Attentive staff throughout. Lovely mattress had a great night's sleep.
Bad stuff: shower not very powerful.
Overall: Enjoyed stay. Hotel in nice location
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Rating of 5.0 out of 5 Unique ID (108413269)
Guests Name: Anonymous was travelling as Group of work colleagues
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Rating of 4.71 out of 5 Unique ID (108948012)
Guests Name: Ken was travelling as Mature couple
Good stuff: Great location,ideal for shops,pubs clubs etc.
Bad stuff: Limited car parking spaces at the hotel,alternative car parking in the nearest NCP but this was only 5 minutes walk away.
Overall: Very enjoyable stay, everything is within easy walking distance.Pleasant staff at the hotel. Will stay at the Park Inn again.
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Rating of 2.0 out of 5 Unique ID (108236181)
Guests Name: Michelle was travelling as Solo business traveller
Good stuff: clean room
good location
Bad stuff: Extremely rude reception staff.
Room was clean but decor made it look cheap.
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Rating of 3.71 out of 5 Unique ID (108633323)
Guests Name: Anonymous was travelling as Solo business traveller
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Rating of 4.71 out of 5 Unique ID (108991092)
Guests Name: Michael was travelling as Solo business traveller
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Rating of 4.57 out of 5 Unique ID (108383192)
Guests Name: Kevin was travelling as Mature couple
Good stuff: overall a relaxing atmosphere
Bad stuff: Lifts a bit dodgy
Overall: good
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Rating of 4.71 out of 5 Unique ID (108685577)
Guests Name: Alexander was travelling as Mature couple
Good stuff: Good hotel, excellent room, and the sauna was the icing on the cake!
Also very central.
Bad stuff: Can't think of any, apart from the lounge not available on the last day owing to a conference.
Overall: Stayed 4 nights, no problems, first visit to York.
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Rating of 4.14 out of 5 Unique ID (107859746)
Guests Name: Terry was travelling as Mature couple
Good stuff: Clean room. Good Shower. Lovely River and Minster view from room. Excellent wine in Restaurants.
Bad stuff: Cleaner/Housekeeping didn't replenish refreshments on the first night, so we needed to ask for more at Reception. Asked for more Decaf Coffee the second day, this was not done.
Overall: Very enjoyable, would rcommend for anyone who wants a decent hotel near the centre of York.
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Rating of 3.43 out of 5 Unique ID (108934335)
Guests Name: William was travelling as Mature couple
Good stuff: Helpful staff who were happy to provide the extra pillows, shampoo and body wash that we requested. Breakfast was excellent and the restaurant staff were helpful and cheerful ? an excellent start to the day!! The hotel is a little dated now but it is still an excellent place to have as a base for an exploration of York.
Bad stuff: The only "bad point" was very much in contrast to our other experiences of the hotel. Our room (317) was adjacent to the service lift area for the 3rd floor and this appears to have been the ?dumping ground? for room service trays. We stayed for 6 nights and the refuse in the service lift area gradually grew over those days. On occasions trays were removed but others replaced them very quickly. This meant that glasses, bottles, crockery and, even worse, food scraps accumulated in the area. The maids who serviced the rooms must have seen this every day as their ?trolleys? had to pass through the area from the lift and yet no action was taken to remove it. We flagged up the situation to reception the day before we were due to leave but the following morning there was no change. We have photos of the area. These photos show the area in a relatively good light in that the trays have been pushed back against the walls, before this happened the trays were spread across the floor and would have caused a hazard had an evacuation of the 3rd floor been necessary.
Overall: The "service area" situation did detract but it was the only aspect of the stay that was negative.
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Rating of 5.0 out of 5 Unique ID (107984079)
Guests Name: Jill was travelling as Mature couple
Good stuff: The hotel was ideally located so that we could walk everywhere and did not have to use the car. Staff at front desk very helpful.
Overall: Very pleased with choice of hotel. Loved York and would definately come back and stay at same hotel.
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Rating of 4.86 out of 5 Unique ID (107611805)
Guests Name: Anonymous was travelling as Mature couple
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Rating of 3.86 out of 5 Unique ID (107562553)
Guests Name: Anonymous was travelling as Mature couple
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Rating of 4.71 out of 5 Unique ID (107960220)
Guests Name: Anonymous was travelling as Solo leisure traveller
Good stuff: Staff were very friendly and helpful and I was impressed with the standards of cleanliness.
Bad stuff: Breakfast was a bit DIY, although I suppose this speeds the process up and allows for minimal staff coverage.
Overall: Very satisfactory. However I would suggest, for reasons of health and safety, you consider supplying rubber bath mats for use in the shower. In my view there is an accident waiting to happen in this area.
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